Terms of Use

These Terms govern access to and use of the InsourceAI Procurement Agent provided by InsourceAI Pte. Ltd. (“InsourceAI”, “we”, “us”). By creating an account or using the service, you agree to these Terms.

1. Business use and authority

You must be legally capable of entering into these Terms and, if you use the service for an organization, authorized to act for that organization. You must only connect mailboxes, documents, supplier records and systems that you are authorized to access and process.

2. What the service does

The Procurement Agent helps buyers parse BOMs, reconstruct private supplier history, find potentially relevant suppliers in a consented shared supplier network, prepare individually personalized RFQ drafts, monitor replies, extract quotations, benchmark market information, compare suppliers and support award decisions. Some features use AI and third-party data sources.

3. Buyer approval and commercial actions

AI-generated drafts, extracted quote fields, recommendations and market observations may contain errors or incomplete information. You must review material procurement information before relying on it. The service requires approval of each recipient's exact email content and locked attachment before an RFQ send, but you remain responsible for the communication and any resulting commercial action.

4. Connected email accounts

If you connect Gmail or Microsoft 365, you authorize the service to use the permissions presented during connection consent for the procurement functions you initiate. You may disconnect a mailbox through the product. To revoke the provider’s permission grant, remove InsourceAI’s access in your Google or Microsoft account settings.

5. Your data and content

You retain ownership of the BOMs, documents, messages and other content you provide. You grant us the limited rights necessary to host, process, transmit and analyze that content to provide and secure the service.

6. Supplier and market information

Shared supplier profiles are based on supplier submissions, recorded consents and administrative review status. Inclusion, a verification label or a capability match is not an endorsement and does not guarantee identity, authorization, quality, availability, prices, lead times or business. Buyers remain responsible for commercial, sanctions, export-control, authenticity and supplier due diligence.

Eligible suppliers may buy Supplier Priority to increase their visibility in relevant Supplier Network searches. Paid status does not guarantee placement, an RFQ, an award, a buyer response, revenue or business.

7. Acceptable use

You must not use the service to send unlawful or deceptive communications, access data without permission, introduce malware, bypass security controls, interfere with the service, violate intellectual-property or privacy rights, or use the service in a manner prohibited by applicable law.

8. Account security and deletion

You are responsible for safeguarding your credentials and for activity performed through your account. You may delete your user account through Account Settings. Deleting an account removes authentication access, sessions, workspace membership and associated mailbox credentials. Company procurement records may be retained in de-identified or audit-preserving form where reasonably necessary for legal, contractual or business-record purposes.

9. Third-party services

The service may depend on third-party email, AI-processing, cloud-hosting, data-storage and market-data services, including connected Google or Microsoft accounts.

10. Plans, payments and cancellation

Buyer subscriptions and the optional Supplier Priority subscription are separate purchases. The selected currency, price, billing interval, usage limits and any promotion conditions shown at purchase form part of these Terms. Annual subscriptions are billed for the year in advance, not in monthly instalments. Applicable taxes, including GST where applicable, are shown at checkout or on the invoice. A free trial does not itself require payment unless you separately authorize a recurring subscription.

Paid subscriptions renew automatically at the applicable monthly or annual interval until cancelled. By confirming a subscription, you authorize recurring collection using your chosen payment method. Stripe processes payments. Where checkout identifies Stripe or its affiliate as merchant of record under Managed Payments, its transaction terms and applicable customer rights also apply. A checkout labelled Sandbox is for testing and does not collect real money.

You may cancel renewal using “Cancel at period end”: for buyer plans, in Account → Plan and usage; for Supplier Priority, on the Pricing page. Workspace owners and administrators manage subscriptions. Cancellation takes effect at the end of the current paid billing period: paid access continues until then and no further renewal is due after that date. Cancelling one subscription does not cancel the other. You may choose “Keep subscription” before the scheduled end to resume renewal. Stopping use, disconnecting a mailbox or deleting a user account does not by itself cancel an organization’s subscription; cancel each subscription before deleting the last administrator’s account.

Payments are non-refundable for change of mind, early cancellation, non-use or unused allowances, except where applicable law, mandatory merchant-of-record terms or an express written agreement requires otherwise. Cancelling an annual plan does not produce a refund for the remaining months. Contact hello@insourceai.sg promptly about duplicate or incorrect charges. This policy does not exclude rights that cannot legally be excluded.

Supported buyer plan changes are made on the existing subscription. Immediate upgrades and monthly-to-annual changes credit unused paid time against the new plan and bill any difference; credits are billing-account credits, not cash refunds. Payment-dependent upgrades apply after successful payment. Lower-tier changes and same-tier annual-to-monthly changes take effect at the end of the current paid period (or trial), without an immediate charge or refund. Immediate changes to the billing interval may change the renewal date. Currency changes are not supported within an existing subscription. Promotions may not carry over to a changed plan. A scheduled cancellation remains in place unless you explicitly resume renewal. Lower tiers remain subject to workspace seat and usage limits; changing plans does not reset usage already recorded.

Failed or overdue payments may restrict paid features until resolved. Subscription expiry ends paid entitlements but is not a request to delete retained workspace records. The free supplier workspace, where available, is separate from paid Supplier Priority. Purchasing Priority does not bypass supplier verification or profile-linking requirements and does not guarantee placement or commercial results.

We will provide notice of material price or billing-term changes before they apply to a future renewal, allowing you to cancel before that renewal. For billing assistance or if you cannot access cancellation controls, contact hello@insourceai.sg.

11. Intellectual property

InsourceAI and its licensors retain rights in the service, software, branding, workflows and documentation, excluding your content and third-party materials.

12. Suspension and termination

We may suspend or restrict access where reasonably necessary to protect users or the service, respond to unlawful activity, address security risks, enforce these Terms or comply with law.

13. Service availability and disclaimers

The service is provided on an “as available” basis. To the extent permitted by law, we do not warrant uninterrupted operation or that automated outputs, integrations, market data or supplier information will always be error-free or complete.

14. Liability

To the maximum extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special or consequential loss arising from the service. Nothing in these Terms excludes liability that cannot legally be excluded.

15. Governing law

These Terms are governed by the laws of Singapore. The courts of Singapore have jurisdiction over disputes arising from these Terms, unless a separate written agreement provides otherwise.

16. Changes

We may update these Terms as the service evolves. The revised version and effective date will be published here.

17. Contact

For privacy matters contact privacy@insourceai.sg. For other company enquiries, use the contact details published on insourceai.sg.